Confidentiality in Housing

Presenter: Anne Moriarty, Resident Services and Affordable Housing Consultant

Confidentiality is tricky. As RSCs, we want to do what is best for the residents with whom we work, and yet, sometimes feel pressured to divulge personal information. You may be asking yourself a series of questions such as: Am I clear on what information I am allowed to share with colleagues, community providers, and residents? Does my company have release information forms to protect residents and RSCs? Do I feel as though confidentiality is a “gray area” between property managers, maintenance staff, and resident service coordinators? Are RSCs bound by HIPPA law? Join us as we discuss and answer these questions about confidentiality in housing.

Learning Objectives:
1. Understand what information is permissible to share with colleagues, community providers, and residents.
2. Understand HIPPA law.
3. Learn strategies to redirect conversations when you feel pressured to share personal information.

Level: Beginner, Intermediate
Track: Family & Youth, Older Adults/Persons with Disabilities
HUD Training Area(s): Legal Liability Relating to Service Coordination, The Role of the Service Coordinator

This two hour session was recorded on September 25, 2025.

This course expires 365 days from the point of purchase. Eligible for 2 CEUs. Not eligible for NASW credit.

NERSC Training Disclaimer: The views and opinions expressed during this event are those of the presenter(s) and do not necessarily reflect the official policy or position of the New England Resident Service Coordinators, Inc. (NERSC) or any other agency, organization, employer or company. As such, any reference in this training to any person, or organization, activities, processes, products, programs or services related to such person or organization, or any linkages from this training to the training of another party, do not constitute or imply the endorsement, recommendation, sponsorship or favoring of NERSC. Moreover, it is the training participant’s responsibility to verify facts and information. The information presented at this event was prepared for NERSC. It is proprietary, confidential and protected by applicable intellectual property laws. No part of this event may be duplicated or distributed without the prior written consent of NERSC.