Addressing Challenging Behaviors for Persons with Dual/Multiple Diagnosis

Presenter: Erica Goldman, Stepping Forward Training and Consulting LLC

Supporting residents with dual or multiple diagnoses can sometimes feel overwhelming, especially when challenging behaviors arise. This workshop is designed for resident service coordinators, property managers, and affordable housing professionals who want to better understand and respond to these situations. We’ll talk about what dual diagnoses are, why they can contribute to certain behaviors, and how to approach these challenges with empathy and effective strategies. The goal is to provide you with practical tools to create a supportive and stable living environment for all residents.


Learning Objectives:
1. Gain a better understanding of dual/multiple diagnoses and how they impact behavior.
2. Learn to recognize common challenging behaviors and what might be triggering them.
3. Explore practical, compassionate strategies to support residents while maintaining a positive living environment.


Level: Beginner, Intermediate
Track: Older Adults/Persons with Disabilities
HUD Category: Mental Health Issues, Supportive Service Needs of Persons with Disabilities,
Identifying and Assessing Capabilities and Needs

This one hour session was recorded on June 5, 2025.

This course expires 365 days from the point of purchase. Eligible for 1 CEU. Not eligible for NASW credit.